Q: What should I do if I want to use 10/10 FRIENDS member points when I visit this new site for the first time?
A: For the first login of existing members, it is required to go to [Create an Account] and click next to confirm your basic information and password settings with registered email address and mobile number and complete email verification. After verifying your email, you can go to "login" and start shopping.
Q: After I entered the 10/10 FRIENDS member email address and mobile number, an error message indicated that the information did not match, what should I do?
A: This means that your entered information does not match the existing member information. You can follow the login procedure instructions to solve the error caused by the information inconsistency.
Q: I have not received verification email, what should I do?
A: Please check the spam or junk mailbox. If you still have not received the verification email, please click on the person-shaped icon on the upper right corner on our website, enter your email address and password in the [Member Login] area, and press confirm. An error message will pop up to inform you that you have not completed verification, please click the link to obtain the verification email again.
Q: I have completed the registration on one of 10/10 HOPE, Neals Yard Remedies or 10/10 friends Website. Do I need to verify on this website too?
A: No. You can login directly to start shopping to earn and use member points!
Q: What should I do if the registration keeps failed?
A: Please click contact us. Our customer service staff will find out the reason for the registration failure and will guide you step by step.
Q: Forgot my password.
A: Please click [Forgot Password] on the login page, system will send a reset password email to your registered email address.
Q: Is it necessary to register as a member to shop?
A: No. Guest checkout option is now available. After adding your favorite products to the shopping cart, you can check out directly. Please join our membership if you like our service. And it is recommended to join the membership if you purchase often. In addition to the member points, you can get the latest updates of our selected brands, to find the ideal products for the balance and health of your spiritual and physical well-being.
Q: Credit card payment failed
A: The system will cancel your order and discount code. Please use the same discount code to purchase again.
Q: The order is a gift for someone. Do you provide gift-wrapping service?
A: Currently there is no gift-wrapping service. We are optimizing our system, hoping to bring you a better shopping experience soon.
Q: The discount code cannot be used?
A: Please pay attention to whether your order meets the conditions of use, whether it contains other discounted items (such as special-priced products, sets and bundles), whether this discount code has already been used. If this is not the above situation, please click contact us and we will find out the reason for you.
Q: Can I redeem my member points in online purchases?
A: Yes, after logging in, enter the discount amount at checkout, the discount amount can be deducted immediately, then you can continue the payment process. Please click here for the tutorial.
Q: When will the order arrive?
A: Orders will arrive in 1-7 working days. After the order is shipped, you will receive a shipping notification email with a delivery note number to check the delivery status.
Q: I want to return or exchange the goods.
A: Please refer to the return and exchange policy first. If you wish to apply, please click contact us. Our customer service staff will get in touch with you.